Post by nafizhoque27 on Jan 18, 2024 5:09:32 GMT -6
mobile device, and in Spain this figure translates to 90.4% of the community. These data show us that we live in a world of screens, where a large part of our interactions are formed. Digitalization, and with it globalization, have created new methods and channels of communicating, with the Internet being the king of this great network. It is not strange to see comments about the satisfaction or, on the contrary, the displeasure you have had with a product or service, and that is what we are going to talk about today. If you are in the business world and comments on your website are essential for you, we give you 7 tips to respond to a criticism in your review without losing prestige or credibility. You should keep in mind that having negative reviews is not bad, in fact, it is proven that having some helps the credibility of your business.
Tips to give the best response to a criticism Below we tell you 7 tips for responding to a criticism in your review. These tips will be essential to Buy Bulk SMS Service minimize the effects caused by the judged aspects, even becoming positive for your company. 1. Learn to control impulses The first advice we give you is to be patient . While it is true that it may seem somewhat absurd, it is also true that most people, as a general rule, do not like to be told negative things. That is why in situations like these we usually lose our temper, since our helplessness is uncontrollable and plays tricks on us. Learning to breathe deeply and allow time to pass between reading rs.
You must be aware that at the end of the day, a bad review is the beginning of a crisis situation, and fighting it before the first 24 hours have passed can be essential for your company. As public relations experts explain to us, in a crisis situation there are 4 ways to act: silence, denial, transfer of responsibilities and confession . The latter is what we must keep in mind in a situation like ours. Confession consists of giving a response to the client, accepting mistakes and apologizing . Likewise, giving thanks for taking the time to write it is an aspect that we cannot forget. And this, as we have mentioned previously, must be done as soon as possible. 3. Position yourself as a transparent brand Acting quickly is synonymous with transparency , since the brand has nothing.
Tips to give the best response to a criticism Below we tell you 7 tips for responding to a criticism in your review. These tips will be essential to Buy Bulk SMS Service minimize the effects caused by the judged aspects, even becoming positive for your company. 1. Learn to control impulses The first advice we give you is to be patient . While it is true that it may seem somewhat absurd, it is also true that most people, as a general rule, do not like to be told negative things. That is why in situations like these we usually lose our temper, since our helplessness is uncontrollable and plays tricks on us. Learning to breathe deeply and allow time to pass between reading rs.
You must be aware that at the end of the day, a bad review is the beginning of a crisis situation, and fighting it before the first 24 hours have passed can be essential for your company. As public relations experts explain to us, in a crisis situation there are 4 ways to act: silence, denial, transfer of responsibilities and confession . The latter is what we must keep in mind in a situation like ours. Confession consists of giving a response to the client, accepting mistakes and apologizing . Likewise, giving thanks for taking the time to write it is an aspect that we cannot forget. And this, as we have mentioned previously, must be done as soon as possible. 3. Position yourself as a transparent brand Acting quickly is synonymous with transparency , since the brand has nothing.
